Return and Refund Policy
Applies to B2C Partners

At Myst Enterprise, we strive to ensure that your experience with our bespoke products meets or exceeds your expectations. We understand that circumstances may arise where a return or refund is necessary, and we are committed to providing a fair and transparent policy.


If you are not completely satisfied with your purchase, we accept returns within 10 days of receiving your order. To initiate a return, please follow these steps:

Contact our customer support team at / +64 27 945 6289 to request a Return Authorization (RA) number.

Clearly mark the RA number on the outside of the package.

Ensure that the product is in its original condition, unused, and with all original tags and packaging.

Ship the item to the address provided by our customer support team.

Please note:

Customers are responsible for return shipping costs.
We recommend using a trackable shipping service to ensure the safe return of the item.


Once we receive your returned item and inspect it for compliance with our return policy, we will process the refund. Refunds will be issued to the original payment method used during the purchase.

After your claim has been processed and finalised please allow 10 business days for the refund to reflect in your account, depending on your financial institution's processing time.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will provide instructions on how to return the item, and a replacement or refund will be issued upon inspection.


At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process, and then place a new order for the desired item.

Cancellation Policy:

Orders can be canceled within 24 hours of purchase. Once an order has been processed, it cannot be canceled. Please contact our customer support team promptly if you wish to cancel your order.

If you have any questions or concerns about our Return and Refund Policy, please contact us Our customer support team is here to assist you.

Return Policy at a Glance:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Customers are responsible for return shipping costs, unless the return is due to an error on our part.
The refund will be issued to the original payment method.

If you receive a damaged or defective item, please contact us immediately.
Provide photos of the damaged item, and we will arrange a replacement or refund.


Do you accept returns?

Yes, we accept returns for defective and non-defective products


Do you accept exchanges?

Yes, the exchanges are dependent on the qualified item and value against it.

Currency that applies to this policy: NZD

Countries & Policy:

Countries: New Zealand

Returns: Accept returns for both defective and non-defective products

Exchanges: Accept exchanges

Product condition & Return Window:

Product Condition: New only

Return Window: 10 days

Return Method & Fees: Nominated Bank Transfer

Method: By mail

Return label: Download and print, NZD $7

Restocking fees:  NZD $7

Refund processing time: 40 days

Contact Us:

Myst Enterprise Ltd.

Location: 187C Ohoka Rd., 
Kaiapoi​- 7630 
New Zealand
Phone: +64 27 945 6289

Thank you for choosing Myst Enterprise. We appreciate your trust in our products and services.

Warm regards,
Team Myst Enterprise