Shipping​ Policy 
Only for B2C partners​

At Myst Enterprise, we are committed to providing a seamless and reliable shipping experience for our valued customers. Please take a moment to review our shipping policy to ensure clarity on how we handle the delivery of your bespoke products.

Order Processing:

All orders are processed promptly within 1-2  business days of receiving payment.
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods:

We offer various shipping options to accommodate your needs. During the checkout process, you can select your preferred shipping method.

Our standard shipping typically takes 3-5 business days.

Expedited shipping options are available for those who wish to expedite the delivery of their orders.

Shipping Rates:

We have a flat rate for shipping. We may calculate shipping rates based on the weight of your order and the destination address, which may change for bulk orders.

You can view the shipping costs during the checkout process before finalizing your purchase.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery.

Please note that it may take up to 24 hours for the tracking information to become available.

International Shipping:

We currently offer shipping to customers within New Zealand and not internationally.

Myst Enterprise is not responsible for any delays or additional charges incurred during customs processing.

Shipping Address:

Please ensure that your shipping address is accurate and complete to prevent any delays or mis-deliveries.

Myst Enterprise is not responsible for lost or undeliverable packages due to incorrect address information provided by the customer.

Shipping Partners:

We work with reputable shipping carriers to provide reliable and timely deliveries. 
Our shipping partners include PBT couriers, and NZ couriers. 

In the rare event of shipping delays or issues, please contact our customer support team, and we will assist you in resolving the matter.

If you have any further questions or concerns about our shipping policy, feel free to contact us .

Shipping Information at a Glance:

Handling Time:  1-2 business days (Mon-Fri)
Transit Time: 3-5 days 
Order Cut Off Time: 11 AM

Time zone: (GMT+12:00) New Zealand Standard Time (Auckland)
Shipping Currency: NZD 
Restocking fees: No
Shipping Costs: 7 NZD

Contact Us:

Myst Enterprise Ltd.
Location: 187c Ohoka Rd., Kaiapoi​- 7630 NewZealand
Phone: +642108397017

Thank you for choosing Myst Enterprise for your bespoke sourcing and procurement needs. We look forward to providing you with exceptional service and products.

Warm regards,
Team Myst Enterprise